Privacy Policy

We may collect information that you provide directly to us, including:

• Your name, business name, and work email address.
• Your phone number, if you choose to provide it.
• Information about your business, such as industry, number of locations, business challenges, and goals.
• Messages or other information you send when you contact us.

Our website and hosting providers may also process limited technical information needed to operate and secure the site, such as IP address, browser type, device information, and request logs.

We use the information we collect to:

• Review and respond to AI Business Diagnosis requests.
• Provide consultations, recommendations, and customer support.
• Communicate with you about your request or our services.
• Operate, protect, troubleshoot, and improve our website.
• Comply with applicable law and protect our legal rights.

We do not sell your personal information. We may share information with service providers that help us operate the website, deliver email, host our systems, or support our business. These providers may process information only as needed to provide their services to us.

We may also disclose information when required by law, to respond to valid legal requests, or to protect SmeAIHub, our users, or others. If our business is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

We use Google Analytics to understand website traffic and interactions, and Microsoft Clarity to understand how visitors use our pages through tools such as session recordings and heatmaps. These services may process information such as IP address, device and browser details, approximate location, pages visited, and interactions with the site. We do not send your Business Diagnosis form entries to these analytics services.

We load these analytics services only after you accept analytics cookies. You can decline them or change your choice at any time through “Cookie settings” in the website footer. Necessary technologies used to operate and secure the website are not affected by this choice.

Learn more in the Google Privacy Policy and the Microsoft Privacy Statement.

We retain personal information only for as long as reasonably necessary to respond to your request, provide our services, maintain appropriate business records, and meet legal obligations. Retention periods may vary depending on the type of information and why it was collected.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have rights concerning your personal information, including the right to request access, correction, or deletion. You may also ask us to stop certain uses of your information. To submit a privacy request, email us at hello@smeaihub.ai. We may need to verify your identity before completing a request.

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can address it.

We may update this Privacy Policy as our services or legal obligations change. We will post the updated version on this page and revise the effective date shown above.

If you have questions or concerns about this Privacy Policy or our data practices, contact SmeAIHub at hello@smeaihub.ai.